| Intel® Active Management Technology (Intel® AMT), a technology built into the Intel vPro platform, is the only wireless solution for remote manageability for business.2 It enables IT to keep mission-critical resources running by establishing a secure connection between IT and an Intel vPro platform-based PC — even when these devices: - are inside the firewall
- are outside the firewall via the cloud
- are connected via Wi-Fi
- are connected via wired Ethernet
- have a healthy operating system
- have an inoperable OS
The Intel® Endpoint Management Assistant (Intel® EMA) is a tool that enables cloud-based manageability for any Intel vPro platform-based PC. This gives IT the power to maximize the manageability capability of the Intel vPro platform and use simple web-based tools to connect with and remediate PCs. Hardware-Based Keyboard Video and Mouse (KVM) Support Remote monitoring and management (RMM) technologies help IT administrators and managed services providers (MSPs) remotely monitor PCs and provide proactive maintenance to improve PC reliability. But a truly effective RMM strategy requires a combination of hardware-based and software-based capabilities like those available with the Intel vPro platform. Software alone gives IT the ability to access a device and the operating system, but only when that device is powered on. For instance, an IT administrator can use a software-based remote management tool to take control of a remote PC. But if that PC can't boot, this tool is ineffective. The Intel vPro platform's hardware-based KVM Over IP capability is built right into the PC and gives IT full control of the keyboard, video and mouse through the reboot and operating system reinstallations. IT administrators can instantly react to and recover faulty systems at any time and from anywhere — and without having to shoulder the high cost of doing a truck roll or sending a single technician to address the problem in person. Even if the PC is not rebooting, IT can still remotely connect to and remediate the PC with full KVM support, as if they are in front of the device. They can also access the BIOS while maintaining the KVM connection, which gives IT the power to attend to urgent cases, such as repairing a failed reinstallation. This remote full KVM support is particularly beneficial for userless devices like interactive kiosks or digital signage to minimize the need for on-site device maintenance and management. Remote power control How to patch a remote workforce — and when to do it — poses a challenge for IT. Sending out a security patch during the workday risks disrupting company productivity. By using the Intel vPro platform, IT can automate after-hours patching on company PCs. Once the patching is complete, IT can put the computers to sleep to help keep energy costs down. When morning comes, IT can wake up the PCs and get everything running before employees start work. In the event of a cyberattack, Intel Active Management Technology lets IT remotely manage and repair systems simultaneously. For instance, one technician can be repairing multiple systems and PCs in parallel, even if they are dispersed across multiple locations. In doing so, PCs can be recovered quickly, whether the PC is on premises or outside the firewall, via the cloud. Among the updated features of the 11th Gen Intel vPro® platform is Intel Remote Secure Erase, which allows IT to remotely wipe data off Intel and third-party SSDs in Intel vPro platform-based PCs before disposal or reuse. If a PC needs to be retired or if an employee is leaving the company, IT can remotely wipe the SSDs in PCs that are offsite, thereby reducing the risk of data theft in transit. Better manageability means better cost savings Better manageability and faster response times can result in substantial device management support cost savings and fewer help desk tickets. By leveraging the Intel vPro platform's Intel Active Management Technology and Intel Endpoint Management Assistant tools, help desk tasks like password reset and application compatibility troubleshooting can be resolved more quickly or avoided altogether. A midmarket organization with 800 employees that uses the Intel vPro platform can save an average of $46,000 in support costs per year, according to "The Total Economic Impact™ of the Intel vPro® Platform: Spotlight on Midmarket Organizations," a 2021 Forrester Consulting report sponsored by Intel.3 | 
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