PERSONAL PRIVACY IS BETTER IN A CHAT WITH APPLE SUPPORT
POSTING QUESTIONS ARE PUBLICLY DISPLAYED WHEN POSTING ON THE APPLE SUPPORT APPLE COMMUNITIES WITH THE USER NAME REGESTERED TO THE DEVICE AND APPLE ACCOUNT.
FOR NON-PUBLIC USER QUESTION DISPLAY (privacy) CONTACTING APPLE SUPPORT WITH DEVICE NUMBERS PREPARED READAY TO RELAY THROUGH AN APPLE SUPPORT CHAT SESSION .
REGESTERED ACCOUNT NAMES AND POST TOPIC ARE ALL OPEN TO SEARCH ENGINES
AN EXAMPLE QUESTION MIGHT BE THAT THERE IS AN APPLE DEVICE WITH ALL THE STORAGE OF USER SPACE MAXIMIZED;...
... if to backup, or "sync", IS NOT AVAILABLE
...and, the storage files and clouds are maxed out...
...why would APPLE want to discuss "how to download"
if users have to incorporate outside company sources and non Apple devices.