We Asked, They Answered: The State of IT Ops in 2022

Explore Intel vPro | Let's Chat | Subscribe Faced with new roles and new challenges, the world of IT ops has changed drastically over the last two years Intel Surveyed Over 200 IT Ops, and Here's What They Said: The role of IT Ops is evolving. Technology needs are changing. IT ops are embracing new innovations to meet employee needs. Whether it's figuring out how to remotely onboard a new hire or respond to an off-hours service request, it's clear that IT operations are establishing new ways to operate and resolve issues. And with so many employees now working from beyond the corporate firewall, IT operations will continue to search for new and novel ways to address company needs. To better understand how IT Ops are adjusting to this shift, Intel surveyed more than 200 IT Ops leaders to find out what's working, what's not working, what their biggest challenges are, and what they think the future holds for them. The results have been remarkably positive. We've summarized our five biggest takeaways below, but the full survey is documented in our report "The State of IT Ops: Rising to the Challenge." Click Here to Download "The State of IT Ops: Rising to the Challenge" 1. IT Ops Are Strategizing Around Hybrid Working Remote working continues to challenge IT Ops. Those surveyed said that their remote workforce is something they must adapt to, while 63% of IT Ops said they're working remotely also. Of the IT Ops surveyed, 29% said workers will share offices, and another 35% said they will have shared spaces with a reservation process. This means that two-thirds (64%) of those surveyed will have some shared office-type workspace within their organization. 2. The Role of IT Ops Has Evolved With the shift to remote work, IT Ops are finding themselves working longer hours to meet the needs of employees. Those surveyed said they're dealing with a more diverse range of user problems, which, in turn, means they're also dealing with an increasingly impatient workforce. As a result, 39% of respondents are struggling to find a good work-life balance. The silver lining: 60% said that management now views their role in an increasingly positive light as they keep businesses running in the face of major disruption.   "Remote working continues to challenge IT Ops. Those surveyed said that their remote workforce is something they must adapt to, while 63 percent of IT Ops said they're working remotely themselves." 3. Technology Needs Have Shifted While work may have moved outside the office, the need for collaboration has not. For IT Ops, this means equipping employees with better technology like cameras, monitors, and microphones. While roughly half of those surveyed said they're accelerating technology adoption and providing better at-home tools, 35% said that supply chain constraints and refresh cycle shifts could mean longer refresh cycles. 4. IT Ops Are Embracing Innovation To meet the needs of employees who are working from home or sharing an office, IT Ops are finding creative new solutions to meet their needs. Over half (56%) of IT Ops surveyed said they're embracing virtual desktop solutions — where user environments are stored remotely — for shared offices, while 46% are completing new-hire integrations remotely. 5. It's Easier to Get Work Done Despite the assumption that it would be easier for IT Ops to complete their work in an office environment, 64% said their team culture is better now than it was 18 months ago, with 82% saying that team collaboration is working well. The takeaway here? Remote work is not only sustainable in the long run but might actually introduce new efficiencies and even improve team morale. Going forward, there will be plenty of room for IT Ops to improve and refine hybrid and remote ways of working. One way your businesses can do this is with an assist from Intel vPro® Enterprise. Boasting best-in-class hardware security and out-of-band, cloud-based remote management, along with 12th Gen Intel® Core™ processors and long-term stability, Intel vPro is a complete solution that is built to help you get the most out of your employees, wherever they may be working from. The role of IT Ops is changing before our eyes. But with the help of Intel vPro, you can be ready to tackle whatever comes your way. Discover how the new Intel vPro can help modernize your business. The built-for-business Intel vPro® is designed to meet the needs of IT professionals: Comprehensive Multilayer Security With unique hardware-based security measures that are enabled right out of the box, along with protections below the OS and active monitoring for threats and attacks, Intel vPro provides multilayer security1 to help protect your business's resources and data. Professional-Grade Performance Equipping employees with PCs — from ultralight laptops to high-power workstations — built on Intel vPro amplifies their effectiveness with industry-leading performance tuned for the workloads and applications that business professionals use the most. Complete Management The office is everywhere. With PCs on Intel vPro, IT can be everywhere too. Intel vPro brings modern management options to remotely2 discover, repair, and help protect PCs in your entire organization, which will help simplify support and improve user experience. Reliable Stability Demanding design requirements and rigorous testing ensure that all PCs built on Intel vPro deliver a reliable, stable foundation for smoother fleet management and allow you to scale with confidence. What is Intel vPro? Learn more here.  1 No product or component can be absolutely secure. 2 Requires a network connection. Must be a known network for Wi-Fi management. Ready to Get Started? Chat with us to find out more about how Intel vPro can work for your organization. Let's chat View in browser. Intel technologies may require enabled hardware, software or service activation. No product or component can be absolutely secure. Your results may vary. Performance varies by use, configuration and other factors. Learn more at www.Intel.com/PerformanceIndex. Performance results are based on testing as of dates shown in configurations and may not reflect all publicly available updates. 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