Get the Power of Remote PC Management with Intel vPro® Platform

COMPLETE MANAGEMENT The built-in modern manageability features of the Intel vPro platform give IT the power to wirelessly manage PCs no matter where employees are working. In the pre-pandemic days when working in an office was the norm, a PC-related tech issue could easily be resolved by a stroll over to the IT desk. Today, many employees and IT teams no longer work under the same roof, which makes fixing glitchy PCs and proactively managing the PC fleet much more difficult. Now tasked with supporting a dispersed workforce, IT teams everywhere need the tools to protect corporate assets, improve company productivity, reduce downtime and control costs. The Intel vPro® platform is engineered to meet the needs of today's IT professionals with a suite of transformative technologies that are Built for Business. Each technology has been rigorously tested and designed for professional grade to help IT teams: minimize computing disruptions and maximize productivity secure sensitive business data remotely manage critical devices build a PC fleet on a reliable platform The Intel vPro platform also provides IT teams the power of complete remote manageability of their entire PC fleet. IT teams can discover, repair and protect the PC fleet from wherever IT is located.1 Intel® Active Management Technology (Intel® AMT), a technology built into the Intel vPro platform, is the only wireless solution for remote manageability for business.2 It enables IT to keep mission-critical resources running by establishing a secure connection between IT and an Intel vPro platform-based PC — even when these devices: are inside the firewall are outside the firewall via the cloud are connected via Wi-Fi are connected via wired Ethernet have a healthy operating system have an inoperable OS The Intel® Endpoint Management Assistant (Intel® EMA) is a tool that enables cloud-based manageability for any Intel vPro platform-based PC. This gives IT the power to maximize the manageability capability of the Intel vPro platform and use simple web-based tools to connect with and remediate PCs. Hardware-Based Keyboard Video and Mouse (KVM) Support Remote monitoring and management (RMM) technologies help IT administrators and managed services providers (MSPs) remotely monitor PCs and provide proactive maintenance to improve PC reliability. But a truly effective RMM strategy requires a combination of hardware-based and software-based capabilities like those available with the Intel vPro platform. Software alone gives IT the ability to access a device and the operating system, but only when that device is powered on. For instance, an IT administrator can use a software-based remote management tool to take control of a remote PC. But if that PC can't boot, this tool is ineffective. The Intel vPro platform's hardware-based KVM Over IP capability is built right into the PC and gives IT full control of the keyboard, video and mouse through the reboot and operating system reinstallations. IT administrators can instantly react to and recover faulty systems at any time and from anywhere — and without having to shoulder the high cost of doing a truck roll or sending a single technician to address the problem in person. Even if the PC is not rebooting, IT can still remotely connect to and remediate the PC with full KVM support, as if they are in front of the device. They can also access the BIOS while maintaining the KVM connection, which gives IT the power to attend to urgent cases, such as repairing a failed reinstallation. This remote full KVM support is particularly beneficial for userless devices like interactive kiosks or digital signage to minimize the need for on-site device maintenance and management. Remote power control How to patch a remote workforce — and when to do it — poses a challenge for IT. Sending out a security patch during the workday risks disrupting company productivity. By using the Intel vPro platform, IT can automate after-hours patching on company PCs. Once the patching is complete, IT can put the computers to sleep to help keep energy costs down. When morning comes, IT can wake up the PCs and get everything running before employees start work. In the event of a cyberattack, Intel Active Management Technology lets IT remotely manage and repair systems simultaneously. For instance, one technician can be repairing multiple systems and PCs in parallel, even if they are dispersed across multiple locations. In doing so, PCs can be recovered quickly, whether the PC is on premises or outside the firewall, via the cloud. Among the updated features of the 11th Gen Intel vPro® platform is Intel Remote Secure Erase, which allows IT to remotely wipe data off Intel and third-party SSDs in Intel vPro platform-based PCs before disposal or reuse. If a PC needs to be retired or if an employee is leaving the company, IT can remotely wipe the SSDs in PCs that are offsite, thereby reducing the risk of data theft in transit. Better manageability means better cost savings Better manageability and faster response times can result in substantial device management support cost savings and fewer help desk tickets. By leveraging the Intel vPro platform's Intel Active Management Technology and Intel Endpoint Management Assistant tools, help desk tasks like password reset and application compatibility troubleshooting can be resolved more quickly or avoided altogether. A midmarket organization with 800 employees that uses the Intel vPro platform can save an average of $46,000 in support costs per year, according to "The Total Economic Impact™ of the Intel vPro® Platform: Spotlight on Midmarket Organizations," a 2021 Forrester Consulting report sponsored by Intel.3 For a midmarket organization with 800 employees and an average of 4,800 help desk incidents per year, the Intel vPro platform could provide a reduction of about 325 to 375 fewer help desk incidents each year related to IT device management and support, according to Forrester. Help desk costs of $27 per hour would add up to an average of $20,000 in annual cost savings.4 Remote management capabilities can be integrated to work with third-party or custom management consoles. Even if a business outsources part of its IT support, they can still receive every benefit and feature of the Intel Active Management Technology. The Intel vPro platform gives IT the modern manageability tool it needs to manage, detect, protect and remediate device management — from provisioning to retirement — whether that device is on the other side of the world or the other side of the office. Find out More About Remote Manageability → The Intel vPro® platform is designed to meet the growing needs of IT professionals across four key pillars: Professional Grade Performance Equipping employees with PCs — from ultralight laptops to high-power workstations — built on the Intel vPro platform amplifies their effectiveness with industry-leading performance tuned for the real-world demands of today's professionals. Multilayer Security With security that goes beyond software, including built-in features for added protections below the OSes, application and data security, plus advanced threat detection, the Intel vPro platform provides comprehensive, multilayer security features. Complete Management5 With the Intel vPro platform, IT heroes like you can remotely discover, repair and help protect networked PCs — even those outside the corporate firewall or those that can't boot. Predictable Stability The demanding design requirements and rigorous testing ensure that all brands of PCs built on the Intel vPro platform deliver a reliable stable foundation for smoother fleet management and allow you to scale with confidence. What is the Intel vPro Platform? Learn more here 1 Requires a network connection; must be a known network for Wi-Fi out-of-band management. Learn more at www.intel.com/11thgenvpro. Results may vary 2 As measured by December 2020 IOActive study (commissioned by Intel) of in-band software-based remote management functions; out-of-band hardware-based remote management functions; and cloud-based support in thin & light Windows-based PCs. AMT requires a network connection; must be a known network for Wi-Fi out-of-band management. Learn more at www.intel.com/11thgenvpro. Results may vary 3-4 "The Total Economic Impact™ of the Intel vPro Platform: Spotlight on Midmarket Organizations," a commissioned study conducted by Forrester Consulting on behalf of Intel, March 2021. Survey results from the TEI study and additional custom research commissioned by Intel total 103 survey responses from worldwide IT decision makers who have desktop management responsibility at firms that reported between 500 and 1,000 employees. Financial examples are scaled to a midmarket organization with 800 employees (and PC devices); benefits are based on the value enabled by the Intel vPro platform, including adopting tools and features like Intel Active Management Technology (Intel AMT), Intel EMA and others. The organization is assumed to have purchased devices with the Intel vPro platform in previous years (with more than half already purchased by year 1), but it had not adopted the Intel vPro platform device management capabilities before the start of this analysis. Read the Spotlight. Results may vary. 5 Requires a network connection; must be a known network for Wi-Fi out-of-band management. Learn more at www.intel.com/vpro. Results may vary. Disclaimer language for the footer: Intel technologies may require enabled hardware, software or service activation. No product or component can be absolutely secure. Your results may vary. Performance varies by use, configuration and other factors. Learn more at www.Intel.com/PerformanceIndex. Performance results are based on testing as of dates shown in configurations and may not reflect all publicly available updates. Learn more at intel.com/vPro. ©Intel Corporation View in browser.

                                                           

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